Data Subject Rights
and Support Process.

A plain-English summary. Each row links to the relevant section for full detail.

This document explains how Pocket Debate handles data subject rights requests and data protection complaints from students, school staff, school administrators, parents and guardians, and any other individual whose personal data we process. It covers how to submit a request, how we handle it, and what to expect in response.

For a full description of your rights and the data we collect and how we use it, please refer to our Privacy Policy. This document is the operational companion to that policy.

Contact us at contact@pocketdebate.com. There is no required form or phrasing; a request is valid if it is clear you are asking about your personal data, regardless of channel, language, or whether you reference GDPR or data protection law. You can submit by email, in writing, verbally, or via social media; for social media we will ask you to continue by email to keep communications secure.

For requests relating to student data, schools should contact us directly as they are the data owners for student personal data. Students and parents may also contact us directly.

When we receive an access request we conduct a reasonable and proportionate search of the systems most likely to hold your data. We will tell you which systems we searched and, where anything was excluded, why. The following data categories are held and can be provided on request.

Your access response will include your personal data and the supplementary information required by Article 15 UK/EU GDPR. See Section 06 for the full breakdown.

We will verify your identity before disclosing or actioning any personal data, applying proportionate checks.

The standard deadline is 30 calendar days from the date of receipt. The clock starts when any member of the Pocket Debate team receives your request, regardless of channel.

Standard deadline

30 calendar days from the date of receipt by any team member, by any channel.

Clock pause — identity

Where we need to verify your identity and were not able to do so from the outset, the clock pauses until verification is complete.

Clock pause — clarification

Where clarification is genuinely needed to understand the scope of your request. Both pause mechanisms are on a statutory footing under the Data (Use and Access) Act 2025.

Extension

For complex requests, we may extend the deadline by up to a further two months. We will notify you within the original 30-day period with a revised date, which will be no more than 3 months from receipt.

Every access response includes your personal data in a commonly used electronic format and the supplementary information required by Article 15 UK/EU GDPR. The table below sets out each required item and the specific answer for Pocket Debate.

Some information may be redacted or withheld. The most common case at Pocket Debate is debate transcripts: a transcript contains the spoken contributions of multiple students, and only your own contributions will be provided. Other students' speech will be redacted unless those students have consented to disclosure.

Other information may be withheld where a legal exemption applies, for example where it is protected by legal professional privilege. Where anything is withheld, we will tell you what has been withheld, the specific exemption relied upon, and your right to challenge the decision.

We will comply with all valid requests. Where we are unable to comply fully or at all, we will provide in writing:

If you believe Pocket Debate has infringed data protection law in the way it has handled your personal data, you have the right to raise a complaint directly with us. This is a statutory right under the Data (Use and Access) Act 2025. No formal language is required and you do not need to have submitted a prior request.

You are not required to use this procedure before complaining to the ICO or seeking a judicial remedy; however, raising concerns with us first allows us to address issues quickly.

If you are not satisfied with our response to a request or complaint, you have the right to escalate or to seek a judicial remedy at any time, without needing to exhaust internal channels first.

The following table documents how Pocket Debate handles every request internally, including the export and secure delivery of personal data. It is included for transparency and for the benefit of institutional partners and data protection officers reviewing this document for procurement or compliance purposes.

Not required. Completing it helps us locate and provide the right data more quickly. Return to contact@pocketdebate.com, or simply describe your request in plain language in an email. Your request is valid without this form.

Full name

Email used on Pocket Debate

School or institution

Role

Student / teacher / administrator / parent / guardian

If acting on behalf of another person

Name of data subject and your relationship to them.

Type of request

Access · Rectification · Erasure · Restriction · Portability · Objection · Human review of AI decision · Data protection complaint · Other

Scope (optional)

Specific data or system, date range, preferred format (CSV / JSON / Either).